Client Satisfaction Survey

We are always interested in improving our services for our clients. Would you take a few minutes to complete this survey to assist us in understanding how Goodman Law performed for you and what we could do better in the future?

Please indicate how well we met your expectations in relation to each of the following questions.

Your legal team's Customer Service:

Capabilities -- Please select -- Well exceeded Above expectations Adequately met Barely met Did not meet

Cooperation -- Please select -- Well exceeded Above expectations Adequately met Barely met Did not meet

Timeliness -- Please select -- Well exceeded Above expectations Adequately met Barely met Did not meet

Understanding your goals -- Please select -- Well exceeded Above expectations Adequately met Barely met Did not meet

Responsiveness -- Please select -- Well exceeded Above expectations Adequately met Barely met Did not meet

Availability/accessibility -- Please select -- Well exceeded Above expectations Adequately met Barely met Did not meet

Keeps you informed -- Please select -- Well exceeded Above expectations Adequately met Barely met Did not meet

Oral communication -- Please select -- Well exceeded Above expectations Adequately met Barely met Did not meet

Written communication -- Please select -- Well exceeded Above expectations Adequately met Barely met Did not meet

Other Goodman Law Staff:

Capabilities -- Please select -- Well exceeded Above expectations Adequately met Barely met Did not meet

Cooperation -- Please select -- Well exceeded Above expectations Adequately met Barely met Did not meet

Timeliness -- Please select -- Well exceeded Above expectations Adequately met Barely met Did not meet

Responsiveness -- Please select -- Well exceeded Above expectations Adequately met Barely met Did not meet

Services

Content/material/documentation -- Please select -- Well exceeded Above expectations Adequately met Barely met Did not meet

Outcome -- Please select -- Well exceeded Above expectations Adequately met Barely met Did not meet

Turn around time -- Please select -- Well exceeded Above expectations Adequately met Barely met Did not meet

Value for Money -- Please select -- Well exceeded Above expectations Adequately met Barely met Did not meet

What do you like about Goodman Law?

What can Goodman Law do to improve?

Please list other services you would like Goodman Law to provide:

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Goodman Law - certified to Law 9000 Legal
Best Practice and ISO 9001.

Law 9000 is a milestone in Goodman Law’s
quest for constant improvement.

Annual audits are part of the certification
process. Goodman Law is therefore constantly
reviewing, questioning and improving our
policies and procedures.

This standard is rarely achieved in law and it
addresses issues and activities unique to a legal
practice such as:

• Effective Matter Files
• Advanced Business Planning
• Risk Management Planning
• Thorough Engagement Contracts

The benefits to all Goodman Law clients include:

• Improved Effectiveness of Internal Processes
• Consistent Service Delivery
• Improved Risk Management
• Superior Customer Communication